Sustainable Catalyst Support

Find answers, troubleshoot problems, or continue a private support case.

Search verified product guidance, check Known Issues and releases, use Guided Resolution,
or move into secure private support when public information is not enough.

The Product Support and Feedback Platform connects public documentation, product status,
private case operations, feedback, and support intelligence without exposing confidential records.

Start with public guidance.
Private case conversations, evidence, identity, consent, and delivery operations remain access-controlled.

Three ways to begin

Choose the clearest path for your support need

Begin with verified guidance, troubleshoot a specific problem, or continue through the secure
customer-support process.

Learn

Find an answer

Browse product guides, setup instructions, worked examples, troubleshooting articles,
and technical references.

Resolve

Troubleshoot a problem

Describe what is happening and connect the problem to relevant guidance, Known Issues,
releases, and next steps.

Private support

Get help with a case

Request private assistance for account, integration, diagnostic, privacy, or unresolved
product problems.

Product documentation

Browse the Support Knowledge Base

Search all verified guidance or open a product folder to explore getting-started material,
configuration, features, worked examples, troubleshooting, and technical references.

Support Knowledge Base

Browse product documentation

Choose a product or search verified guides, worked examples, troubleshooting, and technical references.

96 guides
Sustainable Catalyst WorkbenchCalculations, models, graphs, engineering workflows, exports, and prototyping.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Decision StudioDecision packets, scenarios, evidence, tradeoffs, reviews, and outcomes.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Site IntelligenceCountry, regional, thematic, geospatial, and live public intelligence.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Research LibrarianResearch routing, source discovery, site guidance, and next-step recommendations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Knowledge LibraryDocuments, sources, citations, collections, evidence, and research pathways.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Sustainable Catalyst Research LabScientific computing, datasets, experiments, instruments, and reproducible runs.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst CanvasProblem framing, stakeholders, journeys, assumptions, evidence, and experiments.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst DataQuestions, instruments, datasets, observations, quality, query, and export.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst Analytics RR-based analysis, reproducible methods, review, governance, and reporting.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst FinanceFinancial analysis, scenarios, risk, sustainability economics, and decisions.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst Narrative RiskClaims, evidence, narratives, comparative analysis, review, and governance.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst GritStructured resilience, recovery, reflection, review, and human-systems records.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Global Impact CatalystSustainability indicators, scenarios, comparisons, and impact intelligence.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Product Support and Feedback PlatformDocumentation, known issues, releases, feedback, surveys, and support operations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Contact and Engagement PlatformPrivate inquiries, scheduling, proposals, workspaces, and engagement operations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Sustainable Catalyst Platform CoreShared identity, schemas, APIs, provenance, security, and platform services.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide

Live Support Center

Search, resolve, and check product status

Select a product or describe what you are trying to do. The Support Center connects your
question with relevant articles, Known Issues, releases, public ideas, surveys, and support options.

Sustainable Catalyst Product Support

Product Support and Feedback Platform

Browse Support Articles

Search publication-grade product guidance by product, version, category, component, task, or error message.

96 support articles across 16 products

Support Articles

All products

6 results
Technical ReferenceResearch Librarian: Feature-by-Feature GuideUse every documented Research Librarian feature with sample input and expected output.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryHow-to GuideResearch Librarian: End-to-End Sample WorkflowComplete an all-feature retrofit demonstration in Research Librarian.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryTroubleshootingResearch Librarian: Troubleshooting and RecoveryDiagnose and recover common Research Librarian failures without losing state.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryTechnical ReferenceResearch Librarian: Technical Reference and IntegrationsReview the technical, data, lifecycle, validation, and integration contract for Research Librarian.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryGetting StartedResearch Librarian: Getting StartedStart using Research Librarian with a controlled example.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryHow-to GuideResearch Librarian: Installation and ConfigurationInstall, configure, validate, and recover Research Librarian safely.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source Discovery

Private support

Continue securely when public guidance is not enough

Private support uses controlled case records and separates customer correspondence from public
documentation, Known Issues, releases, and product feedback.

New support need

Request private assistance

Start a private inquiry for unexpected behavior, access, configuration, integrations,
diagnostic review, security, or privacy concerns.

Existing case

Open the Customer Support Portal

Read requester-visible updates, reply to support, confirm a resolution, or review an active
case through a secure access session.

Privacy boundary

Private information stays controlled

Contact and Engagement remains authoritative for identity, consent, private file storage,
secure downloads, email delivery, and Microsoft Teams scheduling.

Private records · Least-privilege access · Human authorization
Public and private records remain distinct:
the Help Desk manages private case operations, while only governed, privacy-safe knowledge and
aggregate product signals can inform public support content.

Connected support operations

How the support platform works

Public guidance, customer conversations, agent operations, service management, product intelligence,
and institutional integrations share governed context while retaining separate privacy boundaries.

Connected support operations

One governed path from public guidance to private resolution

The platform connects documentation, customer support, agent operations, service governance, product learning, and institutional integration without exposing private case records.

Public Support Center

6 connected capabilities

Customer Portal

2 connected capabilities

Agent Operations

3 connected capabilities

Knowledge Operations

3 connected capabilities

Service Management

3 connected capabilities

Product Intelligence

3 connected capabilities

Institutional Integration

3 connected capabilities

Product improvement

Support activity can reveal what should improve next

Article feedback, unresolved searches, recurring problems, Known Issues, case patterns, suggestions,
and surveys can identify documentation gaps and product needs without automatically controlling the roadmap.

Documentation

Improve unclear guidance

Article feedback and failed searches help identify missing, outdated, or confusing documentation.

Reliability

Recognize recurring problems

Known Issues and privacy-safe support patterns reveal where maintenance and verification are needed.

Product evidence

Inform—not automate—the roadmap

Suggestions, votes, surveys, and support demand contribute evidence while decisions remain human controlled.

Start here

Take the next step

Search the Support Center first, review the public product record, and continue to private support
when the available guidance does not resolve the issue.

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