Sustainable Catalyst Support
Find answers, resolve issues, and help improve the platform.
Search product documentation, review known issues, understand current releases,
suggest improvements, and continue to private support when public guidance is not enough.
The Product Support and Feedback Platform connects documentation, troubleshooting,
release intelligence, feature suggestions, voting, surveys, and guided resolution
in one public support environment.
documentation, known issues, releases, feature feedback, and private-support handoffs
share the same product, version, component, and issue context.
Support Knowledge Base
Browse product documentation
Open a product, choose a documentation category, or search the complete Support Knowledge Base.
Sustainable Catalyst WorkbenchCalculations, models, graphs, engineering workflows, exports, and prototyping.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Decision StudioDecision packets, scenarios, evidence, tradeoffs, reviews, and outcomes.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Site IntelligenceCountry, regional, thematic, geospatial, and live public intelligence.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Research LibrarianResearch routing, source discovery, site guidance, and next-step recommendations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Knowledge LibraryDocuments, sources, citations, collections, evidence, and research pathways.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Sustainable Catalyst Research LabScientific computing, datasets, experiments, instruments, and reproducible runs.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Support pathways
Start with the path that fits your need
Search for an answer, check whether an issue is already known, review what changed
in a release, or contribute feedback that can improve the platform.
Resolve
Find an answer
Describe the problem and receive product-aware documentation, known issues,
releases, and related guidance.
Status
Check known issues
Review current symptoms, affected products, workarounds, resolutions,
and issue status.
Releases
Understand product changes
Review current, planned, maintenance, superseded, and retired product releases.
Improve
Suggest or support an idea
Submit a feature suggestion, review public ideas, vote, and participate
in product surveys.
Connected support environment
Public support, documentation, and feedback in one platform
Each capability uses the same product, version, component, issue, and release
context so information can stay connected across the platform.
01 · Resolve
Guided Resolution
Describe an issue in your own words and narrow the results by product,
version, and component.
02 · Learn
Knowledge Base
Browse getting-started guides, how-to documentation, troubleshooting
articles, and technical references.
03 · Monitor
Known Issues
Review active incidents, symptoms, severity, affected versions,
workarounds, and resolution status.
04 · Understand
Release Intelligence
Understand product changes, support notes, limitations,
documentation readiness, and related issues.
05 · Improve
Feature Suggestions
Submit ideas, review public proposals, vote, and contribute evidence
that can inform product development.
06 · Continue
Private Support Handoff
Continue unresolved issues through a consent-gated handoff to the
private Contact and Engagement Platform.
Live support platform
Sustainable Catalyst Product Support Center
Select a product or begin by describing what you are trying to do.
The Support Center will connect your question with relevant documentation,
known issues, releases, public ideas, surveys, and support options.
Product Support and Feedback Platform
Sustainable Catalyst Product Support
Find documentation, check known issues, review releases, support public ideas, participate in surveys, suggest improvements, or continue to private support when public guidance is not enough.
Start with guided resolution
Describe the task, symptom, or exact error fragment. Current known issues are prioritized before general documentation.
Unified support search
Search product support
Describe a task, symptom, or exact error fragment once. The platform will search current issues, verified guidance, releases, and related public improvements, then organize the evidence into a resolution path.
Describe the need
Use plain language or a short error fragment.
Review the evidence
Known issues appear before general documentation.
Follow the path
Verify the result before moving to the next step.
Product Support and Feedback Platform
Browse Support Articles
Search publication-grade product guidance by product, version, category, component, task, or error message.
Support Articles
All products
Choose another support pathway
Clear platform boundaries
Public product support and private case management remain separate
Sustainable Catalyst uses two connected platforms so public knowledge can remain
accessible while private support information remains appropriately controlled.
Public
Product Support and Feedback Platform
Provides public documentation, known issues, release intelligence, guided
resolution, feature suggestions, voting, surveys, and product analytics.
Private
Contact and Engagement Platform
Manages private support cases, advisory inquiries, sender communication,
secure documents, internal review, and case lifecycle.
Feature Suggestions does not collect requester identities, private correspondence,
or confidential documents. Those remain within Contact and Engagement.
Product improvement
Support activity helps identify what should improve next
Search patterns, unresolved questions, article feedback, known issues, support demand,
feature suggestions, votes, and survey responses can reveal documentation gaps
and recurring product needs.
Documentation
Article feedback
Helpful and not-helpful responses identify where guidance is clear
and where it needs revision.
Discovery
Failed-search intelligence
Repeated searches with weak results can reveal missing documentation
or unclear product terminology.
Reliability
Known-issue evidence
Issue frequency, severity, affected versions, and available workarounds
help prioritize maintenance.
Roadmap evidence
Feature opportunity signals
Suggestions, votes, surveys, and support demand contribute evidence
without automatically determining the roadmap.
Start here
Find the clearest next step for your question
Begin with Guided Resolution, review the public support record, and continue
to private support when the available documentation and product guidance
do not resolve the issue.
