Troubleshooting

Decision Studio: Troubleshooting and Recovery

Diagnose and recover common Decision Studio failures without losing state.

ProductDecision StudioVerified version2.0.0ComponentAPI and Embeds, Assumption Register, Briefing Studio, Claim Review, Decision Packet, Evidence Ledger, Finance Tradeoffs, Impact Records, Outcomes Monitoring, Problem Framing, Publication Studio, Readiness Review, Reassessment, Risk and Recovery, Scenario Studio, Workbench HandoffsUpdatedJuly 17, 2026Reading time18 minutes
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Decision Studio · Troubleshooting

Auditable decision packets, evidence, scenarios, tradeoffs, risk, briefing, publication, monitoring, and reassessment.

Audience: product users, administrators, reviewers, and integrators.

Last verified version: 2.0.0

Reading time: 18–30 minutes

Status: Published support documentation.

Purpose

This guide uses an evidence-first diagnostic sequence for Decision Studio. Preserve state before changing configuration. Determine whether the failure comes from input data, permissions, version identity, browser assets, backend health, schema compatibility, external dependencies, or a product defect.

Prerequisites

  • Exact error message and time
  • Product, backend, package, and schema versions
  • Affected route, feature, record ID, and user role
  • A safe backup or export
  • The synthetic sample for a reference test

Sample data

This article uses a fictional Resilient Community Retrofit Program. The files contain one demonstration row for every documented feature, so each capability can be tested without private or production data.

Download CSV feature examples · Download JSON workspace example

Preview

# Feature Sample action Expected result Classification
1 Decision Packet create DS-RETROFIT-001 for a community-center retrofit choice a versioned packet containing all decision artifacts synthetic-demo
2 Problem Framing define the decision, scope, objectives, constraints, stakeholders, and deadline a bounded decision statement synthetic-demo
3 Evidence Ledger add utility bills and an engineering assessment with relevance and confidence traceable evidence records synthetic-demo
4 Scenario Studio compare no action, controls-only, and whole-building retrofit a scenario table with aligned measures synthetic-demo
5 Impact Records record cost, emissions, comfort, disruption, and equity effects structured impact entries synthetic-demo

The downloadable files include all 16 feature rows.

Procedure

  1. Stop repeated imports, submissions, migrations, or destructive retries.
  2. Record URL, feature, action, role, versions, browser/runtime, and expected result.
  3. Run the same feature row in a new synthetic workspace.
  4. If the sample fails, inspect health, logs, browser console, network response, and validation details.
  5. If the sample succeeds, compare real input schema, units, permissions, size, source, and status with the sample.
  6. Check version and schema identity before clearing caches or reinstalling.
  7. Apply the smallest reversible change.
  8. Repeat the sample and real workflow, then document the result.

Common problems

Symptom Likely cause Safe response
Packet not ready owner, evidence, review, or boundary fields are missing resolve each readiness blocker
Options cannot be compared definitions, units, periods, or methods differ normalize or mark non-comparable
Handoff result missing external result has not returned or receipt is invalid retry safely or attach a reviewed result
Publication blocked private or unresolved material remains redact, resolve, or change the boundary

Escalation package

  • Product and version
  • Feature and component
  • Exact error text
  • Reproduction steps using synthetic data
  • Expected and actual result
  • Redacted log excerpt without secrets or personal data
  • Whether a clean sample reproduces the problem

Expected output

  • A reproducible diagnosis or bounded unresolved issue
  • Preserved user and system state
  • A documented workaround when available
  • A support-ready issue summary without private data

Verification

  • The synthetic feature succeeds after the fix.
  • The original workflow succeeds or remains safely isolated.
  • Version and health identity are consistent.
  • No duplicates, stale locks, or unintended cache artifacts remain.
  • The resolution is reflected in a support article, known issue, or release record when appropriate.

Responsible use

The product organizes evidence and reasoning; accountable decision owners, due process, experts, and institutional approvals remain necessary.

Never place credentials, API keys, private URLs, personal records, client documents, or confidential logs in a public article or issue.

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