Sustainable Catalyst Support

Find answers, troubleshoot problems, or continue a private support case.

Search verified product guidance, check Known Issues and releases, use Guided Resolution,
or move into secure private support when public information is not enough.

The Product Support and Feedback Platform connects public documentation, product status,
private case operations, feedback, and support intelligence without exposing confidential records.

Start with public guidance.
Private case conversations, evidence, identity, consent, and delivery operations remain access-controlled.

Three ways to begin

Choose the clearest path for your support need

Begin with verified guidance, troubleshoot a specific problem, or continue through the secure
customer-support process.

Learn

Find an answer

Browse product guides, setup instructions, worked examples, troubleshooting articles,
and technical references.

Resolve

Troubleshoot a problem

Describe what is happening and connect the problem to relevant guidance, Known Issues,
releases, and next steps.

Private support

Get help with a case

Request private assistance for account, integration, diagnostic, privacy, or unresolved
product problems.

Product documentation

Browse the Support Knowledge Base

Search all verified guidance or open a product folder to explore getting-started material,
configuration, features, worked examples, troubleshooting, and technical references.

Support Knowledge Base

Browse product documentation

Choose a product or search verified guides, worked examples, troubleshooting, and technical references.

96 guides
Sustainable Catalyst WorkbenchCalculations, models, graphs, engineering workflows, exports, and prototyping.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Decision StudioDecision packets, scenarios, evidence, tradeoffs, reviews, and outcomes.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Site IntelligenceCountry, regional, thematic, geospatial, and live public intelligence.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Research LibrarianResearch routing, source discovery, site guidance, and next-step recommendations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Knowledge LibraryDocuments, sources, citations, collections, evidence, and research pathways.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Sustainable Catalyst Research LabScientific computing, datasets, experiments, instruments, and reproducible runs.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst CanvasProblem framing, stakeholders, journeys, assumptions, evidence, and experiments.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst DataQuestions, instruments, datasets, observations, quality, query, and export.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst Analytics RR-based analysis, reproducible methods, review, governance, and reporting.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst FinanceFinancial analysis, scenarios, risk, sustainability economics, and decisions.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst Narrative RiskClaims, evidence, narratives, comparative analysis, review, and governance.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Catalyst GritStructured resilience, recovery, reflection, review, and human-systems records.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Global Impact CatalystSustainability indicators, scenarios, comparisons, and impact intelligence.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Product Support and Feedback PlatformDocumentation, known issues, releases, feedback, surveys, and support operations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Contact and Engagement PlatformPrivate inquiries, scheduling, proposals, workspaces, and engagement operations.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide
Sustainable Catalyst Platform CoreShared identity, schemas, APIs, provenance, security, and platform services.6 guides · 6 categories
Start HereOrientation and a safe first run.1 guide
Setup and ConfigurationInstallation, settings, validation, and recovery.1 guide
Tools and FeaturesFeature-by-feature reference and expected behavior.1 guide
Worked ExamplesComplete sample workflows using synthetic data.1 guide
TroubleshootingSymptoms, likely causes, recovery, and escalation.1 guide
Technical ReferenceInterfaces, integrations, records, APIs, and governance.1 guide

Live Support Center

Search, resolve, and check product status

Select a product or describe what you are trying to do. The Support Center connects your
question with relevant articles, Known Issues, releases, public ideas, surveys, and support options.

Sustainable Catalyst Product Support

Product Support and Feedback Platform

Browse Support Articles

Search publication-grade product guidance by product, version, category, component, task, or error message.

96 support articles across 16 products

Support Articles

All products

16 results
TroubleshootingContact and Engagement Platform: Troubleshooting and RecoveryDiagnose and recover common Contact and Engagement Platform failures without losing state.Contact and Engagement Platform · Advanced Intake, Approvals, Calendar Coordination, Collaboration, Compact Intake, Conditional Routing, Email Notifications, Engagement Analytics, Inquiry Records, Lifecycle Management, Microsoft Teams Scheduling, Product Support Handoff, Proposals, Quarantine and Validation, Recovery, Retention and Deletion, Review Workspace, Secure Client Workspace, Secure Document Upload, Sender Portal, Statements of Work, Support CasesTroubleshootingSustainable Catalyst Platform Core: Troubleshooting and RecoveryDiagnose and recover common Sustainable Catalyst Platform Core failures without losing state.Sustainable Catalyst Platform Core · Artifact Registry, Audit Events, Backup and Recovery, Compatibility, Configuration, Cross-Product Navigation, Embeds, Feature Flags, Governance Policies, Handoff Contracts, Identity and Access, Migration, Observability, Product Registry, Public API Keys, Rate Limits, Release Integrity, Secrets Boundaries, Service Health, Shared Taxonomies, Typed Schemas, Version RegistryTroubleshootingProduct Support and Feedback Platform: Troubleshooting and RecoveryDiagnose and recover common Product Support and Feedback Platform failures without losing state.Product Support and Feedback Platform · Article Feedback, Article Types, Connected Operations, Content Import and Export, Cross-Product Journeys, Documentation Collections, Documentation Gaps, Editorial Governance, Failed Search Intelligence, Forms and Surveys, Guided Resolution, Known Issues, Platform Incidents, Private Support Handoff, Product Onboarding, Product Taxonomy, Public Ideas, Release Intelligence, Reliability Analytics, Repository Sync, Support Articles, VotingTroubleshootingGlobal Impact Catalyst: Troubleshooting and RecoveryDiagnose and recover common Global Impact Catalyst failures without losing state.Global Impact Catalyst · Activities and Outputs, Baselines and Targets, Contribution and Attribution, Decision Handoffs, Equity and Distribution, Evaluation, Evidence, Impact Reporting, Impact Workspace, Indicators, Learning Agenda, Monitoring, Outcomes, Problem and Context, Risk and Safeguards, SDG and Framework Mapping, Stakeholder Participation, Theory of ChangeTroubleshootingCatalyst Grit: Troubleshooting and RecoveryDiagnose and recover common Catalyst Grit failures without losing state.Catalyst Grit · Context and Constraints, Decision and Research Handoffs, Effort Log, Export, Goal Definition, Goal Workspace, Learning Patterns, Milestones, Progress Measures, Recovery and Rest, Reflection, Review, Setback Records, Strategy Experiments, Support Map, UncertaintyTroubleshootingCatalyst Finance: Troubleshooting and RecoveryDiagnose and recover common Catalyst Finance failures without losing state.Catalyst Finance · Assumption Register, Budget and Forecast, Capital Structure, Cash Flow, Decision Studio Handoff, Evidence and Sources, Exports, Model Workspace, Revenue and Cost Drivers, Review and Approval, Risk Register, Scenario Management, Sensitivity, Stress Testing, Three-Statement Model, ValuationTroubleshootingCatalyst Narrative Risk: Troubleshooting and RecoveryDiagnose and recover common Catalyst Narrative Risk failures without losing state.Catalyst Narrative Risk · Actor and Audience Context, Approval, Artifact Intake, Case Workspace, Claim Decomposition, Comparison, Counterevidence, Evidence Ledger, Exports and Handoffs, Governance Log, Narrative Mapping, Review Workflow, Risk Dimensions, Scoring Method, Source Ledger, UncertaintyTroubleshootingCatalyst Analytics R: Troubleshooting and RecoveryDiagnose and recover common Catalyst Analytics R failures without losing state.Catalyst Analytics R · Accounting, Browser Demo Parity, Canonical JSON Export, Comparison, Data Intake, Dataset Validation, Derived Indicators, Indicator Registry, Package Validation, Reproducible Reports, Sensitivity, Snapshots, Source Metadata, Stress Testing, Uncertainty, WorkspacesTroubleshootingCatalyst Data: Troubleshooting and RecoveryDiagnose and recover common Catalyst Data failures without losing state.Catalyst Data · Comparison Studio, Connectors, Datasets, Embeds, Entities, Evidence Ledger, Export Studio, Indicators, Institutional Access, Instruments, Observations, Persistent Workspaces, Public API, Quality Rules, Questions, Refresh Operations, Review and Revision, Saved Queries, Sources, Units and MethodsTroubleshootingCatalyst Canvas: Troubleshooting and RecoveryDiagnose and recover common Catalyst Canvas failures without losing state.Catalyst Canvas · Assumption Ledger, Challenge Frame, Comparison, Concept Selection, Evidence Ledger, Export and Handoffs, How Might We, Idea Generation, Journey Map, Learning Log, Personas, Point of View, Project Workspace, Prototype Plan, Research Plan, Review Workflow, Stakeholder Map, Test PlanTroubleshootingKnowledge Library: Troubleshooting and RecoveryDiagnose and recover common Knowledge Library failures without losing state.Knowledge Library · Article Maps, Bibliographies, Claims, Collaborative Review, Collections, Foundation Documents, Harvard Citations, Institutional Collections, Library Discovery, PDF-to-Document, Project Source Libraries, Public API and Export, Quote and Evidence Capture, Research Pathways, Scholarly Connectors, Source Records, Topics and Concepts, Versioning and IntegrityTroubleshootingSustainable Catalyst Research Lab: Troubleshooting and RecoveryDiagnose and recover common Sustainable Catalyst Research Lab failures without losing state.Sustainable Catalyst Research Lab · Calibration and Validation, Dataset Registry, Design of Experiments, Distributed Compute, Evidence and Provenance, Experiment Framework, External Discovery, Instrumentation, Method Review, Numerical Solvers, Offline Field Work, Parameter Studies, Persistent Queue, Projects and Workspaces, Publication Packages, Python Compute Core, Reproducible Runs, Scientific Calculators, Visualization, Workflow OrchestrationTroubleshootingResearch Librarian: Troubleshooting and RecoveryDiagnose and recover common Research Librarian failures without losing state.Research Librarian · Citation Handoffs, Endpoint Diagnostics, Evidence Cards, Feedback and Ratings, Follow-up Questions, Human Review Boundary, Index Health, Intent Classification, Knowledge Library Retrieval, Product Routing, Question Intake, Research Path Assembly, Saved Journeys, Scope Gate, Source DiscoveryTroubleshootingSite Intelligence: Troubleshooting and RecoveryDiagnose and recover common Site Intelligence failures without losing state.Site Intelligence · Alerts and Monitoring, Briefing Workflows, Country Dossiers, Earth Systems Observatory, Economics and Markets, Embeds, Humanitarian and Conflict, Live Event Intelligence, Offline and Accessible Views, Public API, Regional Comparison, Research Paths, Saved Investigations, Scenario Studio, Source and Provenance Panels, Trade and EnergyTroubleshootingDecision Studio: Troubleshooting and RecoveryDiagnose and recover common Decision Studio failures without losing state.Decision Studio · API and Embeds, Assumption Register, Briefing Studio, Claim Review, Decision Packet, Evidence Ledger, Finance Tradeoffs, Impact Records, Outcomes Monitoring, Problem Framing, Publication Studio, Readiness Review, Reassessment, Risk and Recovery, Scenario Studio, Workbench HandoffsTroubleshootingSustainable Catalyst Workbench: Troubleshooting and RecoveryDiagnose and recover common Sustainable Catalyst Workbench failures without losing state.Sustainable Catalyst Workbench · Calculation Notes, Chalkboard Translator, Domain Calculators, Embedded Calculators, Engineering Mode, Export Studio, Graph Studio, Hardware and Simulation Handoffs, Parameter Sliders, Prototyping Runners, Symbolic Math, Unit-Aware Calculation

Private support

Continue securely when public guidance is not enough

Private support uses controlled case records and separates customer correspondence from public
documentation, Known Issues, releases, and product feedback.

New support need

Request private assistance

Start a private inquiry for unexpected behavior, access, configuration, integrations,
diagnostic review, security, or privacy concerns.

Existing case

Open the Customer Support Portal

Read requester-visible updates, reply to support, confirm a resolution, or review an active
case through a secure access session.

Privacy boundary

Private information stays controlled

Contact and Engagement remains authoritative for identity, consent, private file storage,
secure downloads, email delivery, and Microsoft Teams scheduling.

Private records · Least-privilege access · Human authorization
Public and private records remain distinct:
the Help Desk manages private case operations, while only governed, privacy-safe knowledge and
aggregate product signals can inform public support content.

Connected support operations

How the support platform works

Public guidance, customer conversations, agent operations, service management, product intelligence,
and institutional integrations share governed context while retaining separate privacy boundaries.

Connected support operations

One governed path from public guidance to private resolution

The platform connects documentation, customer support, agent operations, service governance, product learning, and institutional integration without exposing private case records.

Public Support Center

6 connected capabilities

Customer Portal

2 connected capabilities

Agent Operations

3 connected capabilities

Knowledge Operations

3 connected capabilities

Service Management

3 connected capabilities

Product Intelligence

3 connected capabilities

Institutional Integration

3 connected capabilities

Product improvement

Support activity can reveal what should improve next

Article feedback, unresolved searches, recurring problems, Known Issues, case patterns, suggestions,
and surveys can identify documentation gaps and product needs without automatically controlling the roadmap.

Documentation

Improve unclear guidance

Article feedback and failed searches help identify missing, outdated, or confusing documentation.

Reliability

Recognize recurring problems

Known Issues and privacy-safe support patterns reveal where maintenance and verification are needed.

Product evidence

Inform—not automate—the roadmap

Suggestions, votes, surveys, and support demand contribute evidence while decisions remain human controlled.

Start here

Take the next step

Search the Support Center first, review the public product record, and continue to private support
when the available guidance does not resolve the issue.

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